Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
1. How does customization work?
Simply choose a product, click Customize, and upload your design or text. You’ll see a live preview before placing your order. If you need help, our support team can generate a product mockup for you.
2. Can I see my design on the product before purchasing?
Yes! Our customization tool allows you to preview your design in real-time. If you’re not satisfied, you can contact us, and we’ll send you a mockup before you confirm your order.
3. What if I don’t have a design?
No problem. You can choose from our free design templates, or simply reach out with your idea, and we’ll help you create one that fits your product.
4. How long does shipping take?
United States: usually 3–7 business days after fulfillment.
International: usually 7–15 business days after fulfillment.
5. Do you ship worldwide?
Yes, we ship to most countries around the world. Shipping costs will be calculated at checkout.
6. What is your return policy?
Custom products: Because they are made uniquely for you, returns are accepted only if the product is damaged, defective, or incorrect.
Digital products: Non-refundable once downloaded.
7. Are digital templates delivered instantly?
Yes, once your payment is confirmed, you’ll receive an email with a direct download link to your digital files.
8. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options available in your region.
9. Can I track my order?
Absolutely. Once your order is shipped, you’ll receive a tracking number by email so you can monitor the delivery progress.
10. How can I contact you?
You can reach us through our Contact Us page, email us at support@nassurae.com, or use the live chat on our website. Our team is available to help you with any questions.